Refund policy

Return Policy

Unfortunately we do not accept returns and refunds for change of mind. If the item is received faulty with a major issue, or has sustained damage in transit due to poor packaging then please submit a request to us by email at apothicabybronte@gmail.com immediately.

You may be requested to send photo evidence of any faults or damages.

If your request is accepted and the product is needed to be returned to us we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at apothicabybronte@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apothicabybronte@gmail.com.